Frequently Asked Questions
We typically process orders in 1-2 business days. For US addresses, professional diagnostic sets ship via USPS Priority Mail, so you should have it in about 3-4 business days. Dr. Moms ship via USPS Standard Mail (4-5 business days). International orders should take an additional 14 days. Can I track my order?
Yes. After your order is processed, you should receive an email with the tracking information. To track the shipment, click the tracking number in your email. You can also enter your tracking number on the USPS website. How does your price matching work?
If you find a lower online price from an authorized RA Bock or Dr. Mom retailer for an identical item, we’ll match their price and send a free sleeve of specula with your order.
Please note, however, that we cannot accept price matches from Amazon at this time.How can I redeem this offer?
Please email us (firstname.lastname@example.org) one of the following:
- your proof of purchase
- a screenshot of the product page from another authorized retailer’s site with the advertised retail price
- a screenshot of your shopping cart
- a screenshot of an ad
We accept any and all returns within 60 days of purchase. Just send your kit back in its original condition with the order number on the outside of the package to the following address:
American Medical Supply
1704 Winners Ribbon Cir
Pflugerville, Texas 78660
Please allow us 5-7 business days to process your return, and please note that your banking institution may require additional time (typically 3-5 business days) to post the transaction to your account.What is the warranty on my set?
RA Bock and Dr. Mom products are covered by a full warranty for the life of the item. I have a question not answered here. What should I do?
Send us an email! Contact us at email@example.com with your name, order number (if applicable), and question. We’ll try to answer as quickly as possible, but please allow 24-48 hours for a response.